File a Compliant?
At KAPI, we are committed to transparency, accountability, and providing a positive experience. If you have a concern or complaint, we encourage you to let us know so we can address it promptly.
How to Submit a Complaint
You can file a complaint via completing the complaint form on this page:
Information to Include
To help us address your complaint effectively, please include:
- Your full name and contact details
- A clear description of the issue
- Date and time of the incident (if applicable)
- Any supporting documents or evidence
What Happens Next
- We will acknowledge receipt of your complaint within 5-7 business days
- Your complaint will be reviewed by the relevant team
- We may contact you for additional information
- A resolution or response will be provided within 7-14 business days
Confidentiality
All complaints are handled with strict confidentiality. Your information will only be shared with relevant personnel involved in resolving the issue.
Escalation
If you are not satisfied with the outcome, you may request escalation or further review by contacting us again via email: info@kapikenya.org
Commitment to Improvement
We value your feedback and use complaints as an opportunity to improve our services and operations.